Coronavirus (COVID-19) Update
Our Commitment to Safety
We have implemented extra precautions at
Northland facilities, retail stores and home visits including:
CDC’s recommendation for frequent handwashing.
Including posting signs as a reminder.
employees to wear gloves during installations and repairs, front counter
transactions, and while handling customer equipment.
Regularly sanitizing the computer keyboards,
countertops, door handles, pens, and credit card machines at our locations.
Quarantining and sanitizing our returned
the practice of social distancing in our offices and in customer homes and
Our Commitment to Our Customers and Community
We also have joined FCC Chairman Pai in a pledge to “Keep Americans
Connected,” and will work with our residential and small business
customers who are financially impacted by COVID-19 to keep them connected to
their Internet and Phone service. We are working with
local leaders to help support keeping communities connected and also invite
residents in need to use WiFi in the proximity of our
Click here to locate the free WiFi Hotspot near you.
Our Commitment to Keeping You Connected
Our networks are built to keep you connected; our engineers
work 24/7 to ensure our network reliability and performance can support the
increased connectivity. We are built for shift in ‘peak’ usage time and the
additional requirements to accommodate your online needs for school, work,
online health visits, and entertainment.
We also provide easy ways to connect with us from the
comfort of your home:
Manage your account or pay your bill online at yournorthland.com
For service-related questions or issues or to
reschedule an appointment
to chat with one of our live agents
Use our self-help center
Connect with us on Facebook
Call us at 888.667.8452
To return equipment, call 888.667.8452 or email us at firstname.lastname@example.org to
request a pre-paid return equipment kit to be mailed to your home
How You Can Help
you to interact with us online and over the phone where we can serve you and
meet all of your needs. If you do need
to visit us in person, we ask that you join us in using precautions when
entering our stores and facilities. If you or a member of your family are not
feeling well, please come back when you are feeling better or reach out to us
through one of the above channels.
Follow, Share or Post
Hand Washing Tips
Stop the Spread Tips