Customer Testimonials

Thank you for your continuing support!

We are striving to deliver the best for you and take you beyond in the field of communication and entertainment.
If you have any feedback for us, please do not hesitate to contact us through the "Contact Us" link on top of this page.

Steve S.
Moses Lake, WA
1/6/2012
"I just received a service call from Nathan Clark. THANK YOU for sending him! He was professional, courteous, prompt, knowledgeable! He also took the time to compare plans and guide us into a plan that was less costly with faster performance. Nathan is the sole reason we are staying with Northland... GREAT employee! Thanks"

Rachel F.
Moses Lake, WA
12/12/2011
"My internet has not worked all weekend. This afternoon, I contacted the Moses Lake office and received an immediate response. I have the tech coming to home to help solve the problem this afternoon. NCTV is constantly helpful, whether I am at fault or they are - they are always quick to respond. I appreciate their help and always get a thank you from them for them helping me! THANK YOU."

Clyde T.
Burnet, TX
12/12/2011
"Please let who ever is in charge of the internet assistance know that we were having trouble with our internet service and was assisted by Jessica. She was so wonderful, helpful, and knowledgeable. she was in the level 2 internet assistance we were referred to. You are blessed to have someone of her caliber and friendliness working for your company. I cannot say enough for her help of fixing what an earlier tech had done. I have told all of our friends what great service she gave and how quickly we were up and running because of her. Please reward and keep her she is a blessing for your customers. Customer service is such a rare thing now days and she is to be commended in her professionalism and abilities. thank you northland for having quality folks like her to assist us..."

Donald G.
Ephrata, WA
11/17/2011
"Your service people have all been very helpful to me and my family. I especially want to commend Andrew for his patience and professionalism. He was a pleasure to do business with and with my limited knowledge of computers, was very helpful. I appreciate this very much. Thank you!"

Lonnie W.
Sandpoint, ID
10/26/2011
"I just want to extend my gratitude for the help and customer service that I received from one of your employees. I believe his name is Frank. He set up my internet a few months ago and was excellent when he did that. And today he came out to my house to fix a problem with my network. He is very helpful, and does a fantastic job. Thank you Frank!"

Donna A.
Greenwood, SC
10/26/2011
"I was a Northland customer for many years and lost my mind and went to DirecTv for the past year. When I had enough I called your office here in Greenwood and talked to the nicest most helpful employee, I think Nicole (Clark) was her name. Then when your installer (Daniel Lee) arrived he too was very helpful and professional. I had forgotten how nice good customer service can be. Your employees were a pleasure to deal with."

Elizabeth F.
Greenwood, SC
10/04/2011
"I called earlier to configure some problems I was experiencing with my internet service. I spoke with an employee named Martin and received EXCELLENT customer service. He was very patient and helped me with all that I needed. Please let him know what a great job he is doing. Thanks! "

Clyde T.
Greenwood, SC
8/06/2011
"Northland has the best tech support I have experienced. I enjoy your services very much. "

Linda S.
Greenwood, SC
8/05/2011
"I spoke with an absolutely charming representative who gave her name as Lucille. She also confirmed the amount of the bill and was kind enough to give me her extension in the event that I need to call again.... I commend you on your selection of employees. Someone with people skills like Lucille's is a real asset to Northland Communications. "

Darrell P.
Stephenville, TX
8/04/2011
"I would like to give notice of the excellent Customer Service from an Installation Tech, Chris. He has installed cable and internet for myself and a friend two times recently and has been an absolute pleasure to have working in our homes. I couldn't ask for a more professional, happy technician to be in my home doing work. Keep up the great work Chris. "

Jane R.
Toccoa, GA
7/11/2011
"I would like to thank you for Jeremy. He came to my house and was very professional. He was able to do things others had told me could not be done. He was very knowledgeable efficient and I felt like you should know this. "

Mike C.
Greenwood, SC
6/9/2011
"I was especially impressed with Ken, the engineer that came out for the installation. I’ve got a somewhat complex setup with numerous routers, VOIP, and cellular bridges that we had to take into account and Ken worked with me to brainstorm the best configurations. The Northland Cable of today is a different company than it was just 3 years ago and it’s people like you and Ken that have turned it into a company that Greenwood can be proud of. "

Mrs. P.
Edgefield, SC
5/19/2011
"I wanted to express my extreme gratitude at the fast and courteous response to fix the outage caused by a subcontractor working on the sewer system. "

Leon G.
Greenwood, SC
4/21/2011
"I wanted to thank tech (Daxell Wells) for an excellent job. He came in and was very professional, courteous and got me fixed up in no time. "

Durwood and Pam M.
New Caney, TX
3/30/2011
"We just wanted to say thank you for your excellent employee, Wayne Waddell. He helped get us our speed for our internet we are paying for and clear up our TV channels. Everything is so much better and he went the extra mile to service our home. We are very happy with the results! "

Joan T.
Greenwood, SC
3/24/2011
"Mark Taylor and Daxell were very professional in the installation this morning. Thanks for moving my company forward with Northland Communications. "

Linda F.
Tyler, TX
3/23/2011
"A tech person named April just helped me with an internet problem. She was SO NICE AND HELPFUL AND REALLY KNEW WHAT SHE WAS DOING! I hope she is fully appreciated by all. "

Roger W.
Greenwood, SC
3/10/2011
"We have had continued problems with our high-speed internet. These have now been corrected by the thorough inspection by your technician Matt who found the problem. We feel he also corrected a problem with our HD/DVR which we hope has finally been eliminated. We appreciate Matt's efforts and wanted Northland to know. "

Nathan W.
Greenwood, SC
2/17/2011
"Mr. Rodriguez, I simply wanted to write and thank you for your assistance with my cable issues. I also wanted to say a huge thank you to your technician that came the other day (Hugh Mundy) and today (Tom Imhof)! He worked diligently to make sure my problems were taken care of and was extremely kind and courteous throughout! Please tell him thank you for his excellent service! I appreciate it greatly! "

Mike B.
Marble Falls, TX
2/11/2011
"Due to a severe storm about 10 days ago, I was without cable service for 7-8 days. Then yesterday a technician came over, installed a new box, got me up and running again. Tonight the service went out once more, leaving me (I thought) without service until next week. As I am ill and in bed most of the time, this was very disturbing, not to have TV to entertain me. However, I called in with the problem at 7:30 p.m., and the very same technician soon returned my call. Imagine my shock, my joy, when this dedicated man said he'd come right over, which he did. He said he rushed over because "I know the problems you've had and how ill you are." The man's name is Larry Baggett and I believe he deserves the highest commendation for taking the time on a Friday night to help me out like this. Larry is a prime example of why I stick with Northland, and probably always will. I also advise others to do the same, and to forget about switching to inept, uncaring, non-local companies like Time-Warner and DISH. Northland Cable: a great staff, from the local manager to the in-office clerks to the field techs like Larry Baggett. Please see that this message of deep appreciation reaches not only the local manager but also the home office. "

Barb C.
Greenwood, SC
1/24/2011
"Thank you to Nicole at the Greenwood, SC office for helping me today. GREAT customer service and very helpful answering all of my questions. I came in to cancel and she saved you a customer. Thank you, Nicole! "

Hampton W.
Greenwood, SC
1/24/2011
"Daniel did a very nice job installing my services. I've never seen an installer who worked so hard to make sure everything was neat and satisfactory. "

Janet K.
Porter, TX
1/05/2011
"I want to praise the technician, John, who came today to help me set up my new tv. He had infinite patience and wouldn't leave until he was certain I understood how to operate the system. What a great employee! "

Mary K.
Sunrise Beach, TX
1/05/2011
"Just a whole bunch of kudos to your excellent tech support team. Having gotten a new Droid phone through Verizon, I needed help getting the email to work the way I want it to. Irvin in your Level 2 tech support section did an outstanding job of walking me through the solution--after I had spent 2 hours in the Verizon Store, 2 hours on line with Verizon and LG. They all said they had never heard of my problem and had no solutions. But Irvin did! Thanks for such wonderful support. "

Sherri L.
Aliceville, AL
12/14/2010
"I would like to take this time to also say that the Reform office has always treated us so wonderful! They are always respectful and kind!! They make your company look good in every way! "

Jeff K.
Sandpoint, ID
11/04/2010
"...Through the entire installation process your field technicians were competent, friendly and on time. Nice work! "

Theresa A.
Coarsegold, CA
08/13/2010
"I just wanted to thank the people at the Oakhurst,CA office for treating me very well while I have been experiencing what I consider severe internet connectivity issues... They have worked hard to accommodate me and my schedule and really have made me a believer again in the service that they provide. THANK YOU EVERYONE WHO HAS WORKED DIRECTLY WITH ME AND TO THOSE BEHIND THE SCENES!!! "

Gaye L.
Meadowlakes, TX
08/10/2010
"Bart came late in the evening but gave good service with a very positive can do attitude. "

Curtis C.
Chandler, TX
08/5/2010
"Sergio installed my internet, tv, and telephone yesterday and did a great job, he is definitely an asset to Northland. I am so pleased with everything, definite improvement over DSL, the selection on TV is a lot better than DirecTV. Thanks for your help. "

Priscilla F.
Greenwood, SC
08/4/2010
"Over the past several weeks Lucille has been helping us resolve some ongoing problems that we've been experiencing with our computer...Lucille went above and beyond trying to solve this problem. Her willingness to help, concern for the customer and delightful attitude was amazing. We want you to know how very grateful we are to her...this kind of service is truly rare and she is to be applauded. "

Nathan W.
Greenwood, SC
08/4/2010
"I simply wanted to write and say thank you as I received such extraordinary help today from a man in your tech support office (Tim Stevens). He was so patient and stayed on the phone with me until my problems were completely solved due to my internet issues. He was extremely knowledgeable and so clear and concise with his directions that he made it very simple for me on the other end! I simply wanted to thank him and let Northland Cable know of his competence and how much I appreciated his help... It makes me glad to have Northland knowing such people are there to assist! Thank you! "

Robin W.
Swainsboro, GA
06/28/2010
"We love the service"

Johnny W.
Statesboro, GA
06/27/2010
"Thank you for fixing my tv and internet sunday evening, lightning hit around 2 pm, tell the techs thank you ... your techs do a super job."

John W.
Pendleton, SC
06/25/2010
"Dear Northland Communications, I have just moved back to the area and established a bundle with you ... I am happy with the internet and phone service ... "

J. C.
Weed, CA
06/17/2010
“Hello Folks, [my wife] and I want to thank you for your fast and friendly service.”

Eric P.
Ninety Six, SC
06/03/2010
“I just wanted to comment on the excellent service I received yesterday from your office at Greenwood. The young lady on the right side position in the area which use to be where the tech guys were was extremely pleasant and accommodating. I just want you to know that.”

Martha H.
Mt. Shasta, CA
06/02/2010
“You people are great in Mt. Shasta.”

Eileen K.
Mariposa, CA
05/28/10
“I have used your company before...years ago..and I now live in town..do you have service [in my area]? We have [Northland’s competitor] and it is so expensive, and we are interested in using your company again. Thank you”

Hannah L.
Stephenville, TX
05/25/2010
“A friend of mine, Brandon F., has internet with you guys and he very highly recommended it.”

Downtown Vidalia Association
Vidalia, GA
05/13/10
"Carlos, thanks for getting your staff here so quickly yesterday ... they worked really hard to resolve the concerns. They moved the phone to my desk too - which I've been wanting done since we set up services ... that is great!"

Jessica K.
Moses Lake, WA
05/10/2010
“Tired of my service provider and wondering if you guys have made it out to my area yet? My husband and I had service with you years back and were very happy with it.”

Paul H.
Seneca, SC
05/09/2010
“I appreciate the service, and y’all have done well.”

Gary G.
Lavona, GA
04/27/2010
“I want to thank you for your quick service installing a new line to our home for internet and cable. The picture has never been better and the internet is doing fine as well.”

Dena H.
Statesboro, GA
04/26/2010
“I want to stress how happy I was to get the response I experienced from Mr. Hudson [sic] (Mr. Hutchison, Northland Statesboro’s GM). His assurance that my situation would be looked into has confirmed my previous satisfactory experiences with Northland Cable.”

Buddy M.
Tyler, TX
04/16/2010
“Comment for Shane [Northland’s technician] … I tip my hat to this man for his excellent service.” 

Michael H.
Greenwood, SC
04/14/10
“We recently had Northland Cable Internet and we loved the service.”

Sandra W.
Seneca, SC
04/14/10
"I want to say that I am very pleased with the internet and phone service that I have with you.”

David B.
Flint, TX
04/03/2010
“I’ve been a customer for more years than I can remember, and overall, your service, etc. is just fine, and has certainly improved bunches over the years.”

Margit S.
Central, SC
03/31/2010
“I appreciate your helpfulness in the past and hope I can count on you again.”

Michael W.
Whitehouse, TX
03/30/2010
“To Northland Cable Management, Thanks to your professional technical persons Mike and his partner (Shane ?) to our problems on 3-30-2010. Thanks also to your customer service representative (Felicia ?) for being the catalyst to fix our problem. These should be recognized as valuable assets to your company and this e-mail should be placed in each individuals personnel file. With sincerest thanks, Customer Michael W. and Family.”

Nick P.
Ponderay, ID
03/26/2010
“My wife and I live in a new housing development in Ponderay and everyone across the street from us has Northland cable except us. Please, please get me service. I would drop everything in an instant for you guys.”

Bill & Dinah W.
Burnet, TX
03/17/2010
“I would like to thank all of you for the quick response to our problem yesterday. The office personnel and staff were extremely helpful in getting this matter resolved. We deeply appreciate the efforts of all. Again, let me say "thank you" Bill W. Burnet, TX.”

Simon R.
Simon R.
03/05/2010
“I am a new customer, and I must say, I am very happy with your company. The service technician was very nice and extremely helpful. Keep up the good work.”

Jackie & Jim G.
Highland Haven, TX
02/26/2010
“Just wanted to follow up with a "Thank You" for your prompt response ... Glad that all went well … We appreciate the way you handled our issue.”

Barbara
McCloud, CA
01/19/2010
“Let me extend my appreciation to the wonderful staff who all were extremely kind and helpful … I will continue to promote and recommend Northland's services to friends and neighbors.”

J.B.
Seneca, SC
“Michelle [Northland CSR] came out to my house on her lunch break to help me with a problem I was having signing into my Business Account. We fixed the problem. Jason is always very helpful, too.”

Darla J.
Seneca, SC
"Glenda [Northland CSR] was very friendly and most helpful - she made an awkward situation quite comfortable!!”

V.E.
Seneca, SC
"Cory was very nice + Michelle was also very nice + helpful!”

Matthew H.
Seneca, SC
"Chad [Northland CSR] has excellent customer service skills. He was nice, and quick. He's a good worker. Thank you NCTV!”

Dedrick S.
Walhalla, SC
"[Northland CSR Glinda gave] fast friendly service. Very informative."

Helena H.
Seneca, SC
"Glinda [Northland CSR] has always been extremely professional, competent & caring about our individual questions. She's wonderful! Has taken great care of our daughter in her apartment."

Clyde & Eness L.
Seneca, SC
"Michelle [Northland CSR] was a great Help To me always has a smile on her Face willing To Help in any way. I Hope you always Have people Like Her. She great!!!!"

Janice B.
Seneca, SC
"[Glenda, Northland CSR] was awesome! She helped me out with my bill, & is a very sweet woman!"

Angela B.
Seneca, SC
[Comment for Northland CSR Ashley]: "Everytime I come to Northland Cable, the office personnel is always very helpful & professional. Thanks for everything."

Kimberly C.
Anderson, SC
[Comment for Northland CSR Michelle]: "Everything is great with my service and Customer Service."

Carolyn G.
Anderson, SC
[Comment for Northland CSR Michelle]: "Was very helpful and nice. I was very pleased."

Peter L.
Seneca, SC
[Comment for Northland CSR Ashley]: "Good service, best. Thank you!"

Terri M.
Seneca, SC
[Comment for Northland CSR Ashley]: "Very helpful & pleasant service. Looking forward to working with you all."

Patricia T.
Central, SC
"John [Northland Technician] is very polite, knowledgeable. Came after hours - made customer very happy - called Sharon [Northland office manager] to relay compliment."

Tri County Clinic
Vidalia, GA
"The Doctors and Staff at Tri County Clinic would like to Thank you for all that you do for our community. Thank you and have a blessed day!"