Yes, if an agreement cannot be reached, it is possible that you will lose channels. Specific channels will vary based on the cable package you currently subscribe to and by the market in which you live. Please see www.yournorthland.com/tvonmyside for more information.

The Local Broadcast Fee that you see on your bill is being charged to us by local network stations like ABC, NBC and CBS. Congress has allowed local network stations to charge Northland (and all other cable providers) every month to provide programming that had been free in the past.

Yes. Northland customers with an HD television that is equipped with a digital QAM tuner can receive HD channels for free, with no additional equipment. For instructions on how to tune these channels, please see our article on scanning for QAM channels. May not be available in all areas. Some restrictions may apply.

You can connect digital cable to any number of TVs in your home for a low fee per month for each additional TV.

Although a digital cable box is not required for each TV in your home, only TVs that are connected to a digital cable box will be able to receive channels above 99 and use the interactive programming guide. Areas that have transitioned to all digital service will require a digital cable box for each TV in the home.

• If you are planning to move within our service area, please contact the office to schedule your transfer of service. Carefully pack your cable equipment and take it to your new residence.
• If you plan to move outside of our service area, please return all equipment to our local office. A prompt return of the equipment helps to avoid additional charges and is necessary for us to close your account. Any lost, stolen, or damaged converters will be charged to you.

Your local Northland office can explain the move or disconnect procedures to you in detail and provide you with any charges or final balance amounts.

Yes. We offer HBO, Showtime, StarzEncore, Cinemax and The Movie Channel as well as an HD movie tier. Availability varies by area.

No. At this time, no contracts are required for cable television service.

Although Northland does not have any direct control over the content or specific programs shown on any channel, please feel free to contact us with any concerns or questions and we will forward them on to our programming contacts at the channel. Most channels also have individual websites through which you can directly send comments. You can also share your programming concerns with us by completing our contact form.

Unplug the AC power cord from your cable box. Wait 10 seconds then plug it back in. The box should reboot itself. Wait until the digital clock appears on the display window of your cable box. Once this happens, your box has finished rebooting. At this point you should be able to access cable again.

Motorola 6412 boxes have a DVI connection with built-in HDCP (High-bandwidth digital content protection), an industry standard security feature. Unfortunately, some TV manufacturers don't integrate this industry standard into their television designs. This means that the DVI connection on those HD television sets will not work with our HD DVR equipment. As an alternative connection for viewing HDTV, use the component connection. .

The HD DVR boxes have an internal hard drive and fan which remains on at all times. You will experience a slight humming noise during operation. There is no reason for concern. This humming from the DVR simply means the box is on and running to serve your entertainment needs.

You can order online or you can call 1-888-Northland.

Yes. Please see www.northlandbusiness.com for more information about our business products.

Northland's DVRs can record up to 120 hours of standard definition TV. Recording times are approximate and may vary.

When your remaining available disk space reaches 20%, your TV will display a message.

No. What you choose to record with the HD DVR box is private. If you discontinue service and return your HD DVR box, the local office will reset your box and delete all recordings before it is issued to another customer.

You can't watch your kids every second, but you can control what they watch on TV. Parental Controls give you the ability to control the programming your kids watch. Programs can be blocked by channel, rating or time period. All TV sets with screens 13 inches or larger manufactured after January 1, 2000 are required to be equipped with features to block the display of television programming based upon its rating. This technology is known as the V-Chip. It works in conjunction with the TV ratings system to allow parents to block programming they do not want their children to see. Additionally, Norhtland's HD DVR offers Parental Control features to help keep your kids safe. After becoming familiar with the TV ratings, parents can identify the level of programming they want to block. By following the directions included with your TV for DVR, parents can set the V-chip to block programs with certain ratings. The settings are password protected and can be changed at any time. Visit the links below to learn more about Parental Control features available.

• Federal Communications ​
• ControlYourTV.org ​
• TV Ratings Guide ​
• Common Sense Media ​

For billing support please contact your local office. Please have your account number handy.

Northland High-speed Internet Service is delivered to your computer through an advanced fiber-optic network instead of copper phone lines. Stream HD movies and TV Shows without buffering. Watch as images load almost instantly, email messages are retrieved in the blink of an eye, and file downloads take seconds instead of minutes. .

We offer high-speed Internet service with speed up to 24 Mbps in all of our service areas. Additionally, services up to 100 Mbps are coming soon. .

No. You can take advantage of Northland's High-speed Internet as a stand alone service but you'll save when you bundle 2 or more services.

Yes. Most DOCSIS certified modems will work with Northland Internet. We reserve the right to disallow the use of any cable modem that does not meet our minimum operating standards so please contact your local Northland office to verify your modem meets these standards. .

Yes. Our email platform offers a webmail interface, POP & IMAP Services, 10 GB total mail and file storage, file sharing capability, and calendar/contact services.

Please visit www.yournorthland.com/getconnected to check for services at your address.

A typical installation takes 1 hour. This allows the technician to check the quality of the cable lines inside and outside of your home, add an outlet if necessary, and assure that your cable modem is working properly.

Incoming Mail: mail.nctv.com Outgoing Mail: mail.nctv.com http://webmail.nctv.com

We offer hundreds of channels and if we agreed to pay each network what they asked, even if it was a small increase, it would have a significant impact on your monthly bill. Rate increases are inevitable, but we don't agree with placing an excessive burden on our customers for unreasonable network price increases. Please see www.yournorthland.com/tvonmyside for more information.

Contact Google Store support at 1-855-836-3987 or by clicking here.

The email settings for your nctv.com email address are: IMAP4: Host name: mail.nctv.com Port: 993 SSL: Enabled Username: USERNAME@nctv.com POP3: Host name: mail.nctv.com Port: 995 SSL: Enabled Username: USERNAME@nctv.com SMTP (Sending): Host name: mail.nctv.com Port: 587 if using TLS (465 if using SSL) SSL: Enabled Username: USERNAME@nctv.com   For additional settings, please view our nctv.com email settings guide.

A system designed to prevent unauthorized access to or from a private network. Firewalls can be implemented in both hardware and software, or a combination of both. Firewalls are frequently used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets. All messages entering or leaving the intranet pass through the firewall, which examines each message and blocks those that do not meet the specified security criteria.

In short, if you have one or more PC's connected to the Internet, you are potentially vulnerable. Without a firewall, the chances are that if you can see the Internet, then the Internet can also see you. A firewall's job is to hide your computers and your network from the Internet, and to restrict access to your network from those who would attempt to gain unlawful access: so called 'hackers'. It can also provide other services, such as Intrusion Detection Systems that provide information about hacker activity against your systems.

Software firewalls allow for very flexible protection and are generally easy to configure, however, since they run at all times, they require resources (CPU, memory, and disk space) which can slow down your computer while you are working. They can also be very OS-specific, meaning that you must install the correct version for your operating system, or you may experience problems. Hardware Firewalls are usually a separate piece of hardware that connects between your computer and your modem. They tend to provide more complete protection than software firewalls, run independent of your OS and applications (which means you will not experience slow-downs due to the firewall ), as well as having the ability to protect more than one system at once. This is important if you have multiple computers networked together. The disadvantages of hardware firewalls are that they can be expensive and can be difficult to configure, however, most consumer-available routers have built-in hardware firewalls and usually come pre-configured.

There are many different software firewalls available, two of the more popular titles are: McAfee Total Protection and Norton Internet Security.

A virus-protection program is a piece of software that scans your files for known viruses, that can be installed on either your home or work computer. Viruses can be spread by many different means, from email, to simple web-surfing and these programs use an up-to-date file that lists all of the known viruses, and checks this list against the computer that it is installed on. Depending on the manufacturer, these programs are almost always "live" (meaning if your computer is turned on, the program is protecting your files) and may even provide a way for users to setup automatic updates to stay on top of new viruses as they become potential threats.

Because there are so many different ways that viruses can be spread to your computer, virus-protection programs are essential for users that are connected in any fashion to the Internet. The intended purpose of these viruses can vary, from fairly harmless viruses that simply display a message, to varieties that can delete important system or personal files. Due to the prevalence of these dangerous viruses in today's digital world, a virus-protection program is highly recommended.

There are many different virus-protection programs available, however, here are two of the top-rated titles: McAfee Anti-virus Plus and Norton Anti-virus.

McAfee Total Protection (affiliate link) and Norton Security Deluxe (affiliate link) provide increased security and virus protection for your computer. Please note that the implementation of any one, or all, of the methods found on this page, may not completely protect your personal computer. Due to this fact, Northland cannot be held responsible if something does happen. We highly recommend looking into one of the options listed above, in order to take the necessary precautionary steps before you actually experience a security breach.

Digital home phone service from Northland securely transmits phone calls over the Internet. Once installed, Northland home phone works very similarly to regular phone service. You can use your current home phone and even keep your number. Since calls are transmitted over the Internet, you will experience clear call quality. Local, national and International calling is available.

Call quality with Northland home phone is similar to service quality available from your local phone company.

Northland home phone is available in most markets.You can verify what services are available at your home by visiting www.yournorthland.com/getconnected.  

Yes, 911 service is available with Northland home phone when calling from your local calling area. If you are using home phone service outside of your local calling area, we encourage you to use another phone if you need to call 911.

Yes, 411 service is available with Northland home phone. Calls to 411 are $0.99 including the call to directory assistance, the call connection, and 3 minutes of talk time on the outbound call. Any additional minutes are billed at $0.10 per minute.

Northland home phone service can replace or complement your current local and long distance service depending on your calling needs. Please note that home phone service like your high-speed Internet service, will not work during a power outage.

You may connect your home alarm system to Northland’s home phone service. Northland’s home phone service works with most commonly available home alarm systems that require a phone line. We recommend that you consult with your alarm or personal emergency response device provider before connecting your system to Northland’s home phone service in order to confirm compatibility. .

Yes, in most cases your phone number can be moved (ported), from your current phone company to Northland's home phone service. To move your number, you must authorize Northland as your local, long distance and international call carrier. Number porting can take 2-3 weeks to complete. Until your number is ported, you will need to maintain service with your current provider. You will be notified when the number porting process has been finalized.

If you choose to be assigned a new telephone number by Northland, you will receive a number that is local to your area. Only local numbers are offered for primary phone service to help ensure the availability of 911 services.

Yes, you may add a second phone number with Northland home phone. Your second number, or virtual number, can be a local number, an out-of-area number, or even a toll-free number. Please be aware that your second number can only be used to receive calls, not to make them. When dialed, a second phone number will ring the same phone as your primary home phone number.

Yes. You may add an out-of-area number as a second phone number with your Northland home phone service. For example, you can add a number from Fort Worth, TX to your Highlands, NC home phone account. Out-of-area numbers allow friends, family or customers to place a local call to reach you, saving them from having to pay for long distance call charges. Phone numbers from many locations are available.

Yes. You may add a toll-free number so that others may call you for free. 100 minutes of incoming calls per month are included with each toll-free number. After the first 100 minutes, additional incoming calls are billed at $0.049 per minute.

Our technicians are available to assist you with installation and set up. Please contact your local Northland office to schedule an appointment.

Installation of Northland home phone takes just a few minutes, and requires just three connections. Once everything is connected, automatic configuration can take up to 15 minutes. Once complete, you will be able to hear a dial tone and may begin making calls as you normally would.

Yes, simply plug your regular phone into the Northland telephone adapter. Features such as Caller ID may require compatible equipment.

A router allows you to connect to the Internet. With home phone service, the router is a part of the telephone adapter. It enables your phone and Internet services to share the same Internet connection.

Depending on the area you live in, you may need to use the 10 digit number to place local calls. In most cases, if you are calling a phone number with the same area code as your home phone number, you only need to dial the seven-digit number. For example, if you live in the 828 area code, to call another 828 number you only need to dial 123-4567, instead of 828-123-4567.

Northland's Home Phone Service includes great calling features such as Call Waiting, Caller ID, Call Forwarding, and many more.

Directions for setting up and using voicemail can be found in the Getting Started Guide which will be in your welcome packet. Phone guides may also be found at: http://yournorthland.com/helpcenter/article-category/home-phone/.

Rates start as low as $0.02 per minute and vary by country. Specific rates for your area are available from your local office.

Yes, Northland Digital Phone Service supports 711 abbreviated dialing for users of the Telecommunications Relay Services (TRS) system. TRS allows hearing impaired and speech impaired people to communicate via teletypewriters (TTY) with non-impaired phone users who do not have TTY.

Yes, Northland home Phone Service supports the use of TTY and Telecommunication Device for the Deaf (TDD).

Just five multi-billion-dollar corporations own or control about 90% of existing TV Networks – both those you want, as well as many of those you don't. And they won't let you have the most-popular Networks unless you get the less-popular ones, too. In turn, if we ask for a price for just the most popular Networks, a common response from Network owners is to raise their price, effectively eliminating this option from consideration. Please see www.yournorthland.com/tvonmyside for more information.

Northland’s HD DVR provides parental controls to help you manage the programming that is available to your children. Setting parental controls is quick and easy. Click the image below to view instructions.  

A ‘phishing’ email looks like a real email from a company that you do business with, however it is not from the company, and has likely been sent with the intention of tricking you into giving away your username, password, or other sensitive information. The emails may look official; however, they often have spelling and grammar errors, reference services that you do not have, or ask you to confirm information that the company should already know. Often, these emails will link to a fake or ‘spoofed’ website that also looks official, but is a forged version of a webpage.

A ‘spoofed’ website looks like an official version of a corporate website, however it is built with the intention of tricking you into giving away your username, password, or other sensitive information. A tell-tale sign will be that the URL does not match the company’s URL.

• Be watchful! If you are not expecting an email, or if it seems out of the normal, ignore it and delete it. You can also always call a trusted phone number from the company to ask if it is real.
• Look out for emails and websites with spelling and grammar errors or other inconsistencies and watch for emails that convey a false sense of urgency (i.e. do this or else…). These are often signs that an email or website is fake.
• Northland will never send you an unsolicited request to confirm personal information.

• Log in through a trusted link on the official website for the company or organization, and change your password immediately. If you use the same password/login for any bank or financial institution, you will want to change those immediately as well.
• If you were tricked by a site claiming to be a financial institution, or if you entered any financial information (credit/debit/bank account numbers etc) on a spoofed site, you need to contact your financial institution right away to report that your account may be compromised.
• If you entered your social security number, or other personal information you should consult the major credit bureaus to request a security freeze.
• You’ll need to remain watchful of your accounts for potential fraud activity. This includes any account that may have been compromised, as well as bank and credit card accounts.
• Report the email or spoofed site. Companies need to know if someone is trying to impersonate them, so that they can take the necessary steps to notify customers. For Northland, you can send an email to scamreport@yournorthland.com or call us at 1-888-Northland to report the issue.

If you visit a site, or receive an email, text, or pop-up ad claiming to be Northland and it doesn’t seem right, please report it right away to scamreport@yournorthland.com. Please include as much information as you can including screenshots, and URLs if possible.

When connected directly to an active cable outlet in your home, a digital television with a built-in QAM tuner will allow you to receive unencrypted (“in the clear”) digital channels without the use of a cable box.

Channel availability varies by area and will generally include your local broadcast channels and their affiliates such as ABC, NBC, CBS, and FOX. HD versions of some channels may be available to those with an HD television.

To view these channels, you’ll need to complete a digital scan on your TV. Please note that channels may be numbered differently (such as 15-4 or 15.4) or be shown in a different order than listed on your channel guide.

Please see our article on scanning for QAM channels to learn more.