Phishing and spoofing are methods that scammers use to try to steal your personal information. You can protect yourself by being watchful and knowing what to look for.

If you visit a site, or receive an email, text, or pop-up ad claiming to be Northland and it doesn’t seem right, please report it right away to scamreport@yournorthland.com. Please include as much information as you can including screenshots, and URLs if possible. 

What is a phishing email?

A ‘phishing’ email looks like a real email from a company that you do business with, however it is not from the company, and has likely been sent with the intention of tricking you into giving away your username, password, or other sensitive information. The emails may look official; however, they often have spelling and grammar errors, reference services that you do not have, or ask you to confirm information that the company should already know. Often, these emails will link to a fake or ‘spoofed’ website that also looks official, but is a forged version of a webpage.

What is a spoofed website?

A ‘spoofed’ website looks like an official version of a corporate website, however it is built with the intention of tricking you into giving away your username, password, or other sensitive information. A tell-tale sign will be that the URL does not match the company’s URL.

How can I protect myself?

  • Be watchful! If you are not expecting an email, or if it seems out of the normal, ignore it and delete it. You can also always call a trusted phone number from the company to ask if it is real.
  • Look out for emails and websites with spelling and grammar errors or other inconsistencies and watch for emails that convey a false sense of urgency (i.e. do this or else…). These are often signs that an email or website is fake.
  • Northland will never send you an unsolicited request to confirm personal information.

What do I do if I was tricked by a phishing email or spoofed website?

  • Log in through a trusted link on the official website for the company or organization, and change your password immediately. If you use the same password/login for any bank or financial institution, you will want to change those immediately as well.
  • If you were tricked by a site claiming to be a financial institution, or if you entered any financial information (credit/debit/bank account numbers etc) on a spoofed site, you need to contact your financial institution right away to report that your account may be compromised.
  • If you entered your social security number, or other personal information you should consult the major credit bureaus to request a security freeze.
  • You’ll need to remain watchful of your accounts for potential fraud activity. This includes any account that may have been compromised, as well as bank and credit card accounts.
  • Report the email or spoofed site. Companies need to know if someone is trying to impersonate them, so that they can take the necessary steps to notify customers. For Northland, you can send an email to scamreport@yournorthland.com or call us at 1-888-Northland to report the issue.