Our goal is to provide you with the highest quality of services possible. In order to keep up with ever-changing security concerns, we updated our settings earlier this year to further secure our email services. Since that time, we have continued to allow both secure and non-secure connections.

Please be advised that as of September 12th, 2017, non-secure email connections will no longer be available. At this time, all customers will be required to utilize a secure connection to access their nctv.com email. To prevent any interruptions in email delivery, customers who access their nctv.com email through a program on their computer or mobile device should update the settings in their email program, if they have not done so already. Setting update instructions for major email programs and mobile devices are included below.

If you are accessing your nctv.com email through our webmail site, no changes are necessary.

If you have any questions please submit a request through our contact form or call us at 1-888-Northland (1-888-667-8452)

 

Outlook

  1. Open Outlook
  2. Select the File tab
  3. Select Account Settings
  4. On E-mail tab, select account and click Change.
  5. Click More Settings
  6. Click the Advanced tab
  7. Update Server Port Numbers: *Note the different port numbers between POP3 and IMAP settings
    • *Incoming Server (POP3): 995 – Select “This server requires an encrypted connection (SSL)”
    • *Incoming Server (IMAP): 993– Select SSL from the drop down for “Use the following type of encrypted connection:”
    • *Outgoing Server (SMTP): 465 – Select SSL from the drop down for “use the following type of encrypted connection.
    • *Alternate Outgoing Server (SMTP): 587 – Select TLS from the drop down for “Use the following type of encrypted connection:”
  8. Click OK
  9. Click Next
  10. Click Finish

Apple Mail

  1. Open Apple Mail
  2. Select Mail, and select Preferences
  3. Select Accounts and select your existing account on the left panel
  4. At the bottom of the right panel, select the arrow to the right of the Outgoing Mail Server (SMTP) and select “Edit SMTP Server List”
  5. Select the Advanced button on the bottom half of the screen
  6. Select Use custom port and enter 465 (or alternate port 587)
  7. Put a check mark in the box next to Use Secure Sockets Layer (SSL)
  8. Make sure the Authentication is set to Password, the User Name field has your full email address, and the Password field has the dots that indicate your password
  9. Select OK 

Android Mail (Mobile)

  1. Open email application
  2. Select Settings and change Incoming Port to 995 for POP and 993 for IMAP
  3. Select Security, change security to SSL
  4. Select Next
  5. For Outgoing Server Settings, change Outgoing Port to 465 (or alternate port 587)
  6. Select Security, change security to TLS
  7. Select Next

Mail for Apple devices (Mobile)

  1. Locate and launch Settings
  2. Select Mail from the Settings menu and select your account
  3. Select your email address and then select SMTP under Outgoing Mail Server
  4. Select the option under Primary Server and enable Use SSL, verify Server Port is 465 (or alternate port 587), then select Done
  5. Select Account and then Advanced
  6. Under Incoming Settings enable Use SSL and verify Server Port is set to 993