Looking for help? You found it!

Browse our FAQs, videos, articles and resources.

FAQ's - Information Icon


Use the links below to find answers to common questions about Northland products and services.

Resource Library - Magnifying Glass Icon

Resource Library

Helpful articles and resources to help you make the most of your Northland services.
Visit the Resource Library

Tech Support - Wrench Icon

Technical Support

During regular hours please contact your local office. After hours Internet support: 1-877-212-9510

Sales and Billing Support - Dollar Sign Icon

Sales and Billing

For personalized support please contact us.

Need something else? Contact us!

Section Break

Frequently Asked Questions

    Home Phone FAQ's

  • How does home phone service work?
  • How good is the call quality?
  • Is home phone service available in my area?
  • Do I need Northland High-Speed Internet to get home phone service?
  • Can I make calls and access the Internet at the same time?
  • Is 911 Service available?
  • Is 411 Service available?
  • Does home phone service replace my current phone service?
  • Can I use your service with my home alarm system or personal emergency response services company?
  • Can I keep my phone number with home phone service?
  • If I want a new phone number, what kind of number will I get?
  • Can I add a second number?
  • Can I have a phone number from another area?
  • Can I have a toll-free number?
  • How do I set up my home phone service?
  • Is home phone service difficult to set up?
  • Will home phone service work with the phone that I use today?
  • What equipment do I need for home phone service?
  • What is a telephone adapter?
  • What is a router?
  • Can I use a cordless phone?
  • Do I need a computer to use home phone service?
  • Do I need to dial the area code when I make local calls?
  • What features come with home phone service?
  • How do I set up my VoiceMail?
  • Can I take my phone service with me when I travel?
  • Do I need to sign a long term contract?
  • How will I be billed?
  • What are the rates for International calls?
  • Does home phone service support 711 abbreviated dialing?
  • Is the home phone service compatible with Teletypewriter (TTY) and other telecommunication devices?
  • How do I sign up?
  • Do you offer packages for businesses?

Home Phone Resources

Phone Settings
You may adjust your phone settings with these login links. Your login link is listed on the back of your phone guide.

Phone Guides
You may adjust your phone settings with these login links. Your login link is listed on the back of your phone guide.

Please Note: Some features or products detailed in the resources above may not be available at this time or in all areas. Please check with your local Northland office for specific questions.

Promotional Terms and Conditions

All trademarks and copyrighted materials are the property of their respective owners.
Actual speeds may vary. Services may not be available in all areas. Service availability subject to address verification.



Northland is linking our community. We are your local Internet, television, and phone service provider. We serve homes and businesses in Alabama, California, Georgia, Idaho, North Carolina, South Carolina, Texas and Washington.

Section Break