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FAQ's

Use the links below to find answers to common questions about Northland products and services.

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Resource Library

Helpful articles and resources to help you make the most of your Northland services.
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Technical Support

During regular hours please contact your local office. After hours Internet support: 1-877-212-9510

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Frequently Asked Questions

    Cable Television FAQ's

  • What is the Local Broadcast Fee I see on my bill?
  • Are there free HD channels?
  • How do I access the free HD channels?
  • How many television sets can I connect to digital cable?
  • Do I need a separate digital cable box for every TV?
  • What do I do when I move?
  • Will I receive free HD with my Cable Television service?
  • Do you offer premium channels like HBO?
  • Can I get access to Pay-Per-View channels?
  • How many and what types of channels will be included in the Basic Television lineup?
  • Is a contract required for cable television?
  • Who can I contact about objectionable programming on a channel?
  • What should I do if I can't see a picture on my TV?
  • How do I reboot my cable box if it stops working?
  • Why doesn't my DVI ready HD television set work with the Motorola 6412?
  • Why does the box continue to make noises even when it's turned off?
  • How do I sign up?
  • Do you offer packages for businesses?

Please Note: Some features or products detailed in the resources above may not be available at this time or in all areas. Please check with your local Northland office for specific questions.



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ABOUT NORTHLAND

With Northland, you're our neighbor, not a number. We are your local Internet, television, and phone service provider. We serve homes and businesses in Alabama, California, Georgia, Idaho, North Carolina, South Carolina, Texas and Washington.

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